We always want to know if someone is unhappy about our services so please call us on 49654420 to let us know about an issue. We can only continue to improve if we know about and deal with your concern.
We will provide you with a copy of our complaints policy. The easy to read version of this policy is contained in the Consumer Handbook (aka the Blue Book). You can also have an advocate, that is someone else act on your behalf in letting us know your concerns.